Frequently asked questions

What areas do you provide chauffeur services in?

We offer chauffeur services throughout Cape Town and the surrounding areas, including airport transfers, Winelands experiences, daily adventures around the Cape Peninsula and Business Executive Services.

How do I book a chauffeur service?

Simply send us an email with your requirements and we will do the rest.

What vehicles do you use for chauffeur services?

Our main vehicle is a spacious SUV, though we also offer sedans, luxury cars, and transporters upon request. Each vehicle is meticulously maintained and equipped with modern amenities for your comfort.

Are your chauffeurs professionally trained?

Yes, all our chauffeurs are professionally trained and possess Professional Driving Permits (PrDP). They have no criminal records and are carefully selected to provide professional services at all times. They are experienced, friendly, and knowledgeable about the local area to ensure a smooth and enjoyable journey.

Can I customise my itinerary?

Absolutely! We offer personalised itineraries to cater to your specific needs and interests. Whether you want to explore the Winelands, and the Cape Peninsula, or need efficient travel for business, we can tailor the experience for you.

What is included in the service price?

Our all-inclusive package covers fuel, vehicle, and the expertise of a professional driver. Additional charges may apply for services such as wine-tasting fees, meals, entrance fees and gratuities.

How do I pay for the chauffeur service?

We accept various payment methods, including credit cards and bank transfers. Payment details will be provided during the booking process.

Do you offer meet-and-greet services at the airport?

Yes, our Meet and Greet Representatives provide personalised assistance at the airport to expedite your arrival process and ensure a smooth transition to your next destination.

What if my flight is delayed?

We track flight arrivals to adjust pickup times accordingly. If your flight is delayed, our chauffeur will still be there to meet you.

Can I request a specific driver?

While we cannot guarantee a specific driver, we will do our best to accommodate your preferences based on availability.

Are there additional charges for exceeding the daily kilometer limit?

There is a daily kilometre limit of 200 km. Additional charges will apply if this limit is exceeded.

When does my booking start?

Your booking begins at the time specified in your reservation. For instance, if you book from 10 am to 3 pm, your chauffeur will be available during those hours. Please note that the booking starts at 10 am, even if your journey begins later.

Can a chauffeur be booked for a half-day or a few hours?

Yes, the minimum booking time is 3 hours, and up to 60 km are included. We offer flexible options like half-day and hourly chauffeur services to meet your specific needs.

Is there a time limit for airport transfers?

Yes, airport transfers have a total time limit of 3 hours and 25 km from the booking time. Additional service hours can be arranged through our customer support.

Will there be any additional charges?

No, the price includes the booked hours, vehicle, chauffeur, complimentary water, and limited kilometers per hour. Additional hours can be arranged through customer support, with fees displayed before booking.

Do you provide child safety seats?

Yes, we can provide child seats upon request. Please let us know your requirements when making your booking.

Are pets allowed in the vehicles?

Pets are allowed with prior arrangement. Please inform us in advance if you will be travelling with a pet so we can make the necessary accommodations.

Do you have the necessary permits and insurance?

Yes, our vehicles are registered with public operating licenses from the Western Cape Mobility Department, as evidenced by the displayed operator disc on each vehicle. We also have Passenger Liability Insurance in place, covering drivers and passengers in the event of fatalities or bodily injury on South Africa’s roads.

What safety measures are in place in your vehicles?

All our vehicles are equipped with modern safety features, and our chauffeurs are trained to adhere to the highest safety standards. We also conduct regular maintenance checks on all vehicles to ensure your safety.

What areas are not covered?

Like many major cities worldwide, there are certain areas in and around Cape Town that are considered extremely dangerous. Despite some of our chauffeurs having backgrounds as military or police veterans, they will not enter these high-risk areas under any circumstances to ensure the safety of our clients and drivers.