Cape City Chauffeurs Privacy Policy

Effective Date: July 2024

At Cape City Chauffeurs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

1. Information We Collect

1.1 Personal Information
We collect personal information necessary to provide and improve our services. This may include:

• Contact details: Name, email address, phone number.

• Booking details: Pick-up/drop-off locations, travel dates, and preferences.

• Payment information: Billing information necessary to process payments.

1.2 Non-Personal Information
We may collect non-personal information through cookies or analytics tools to improve our website and user experience. This includes:

• Website usage: Pages visited, time spent on the site, and device information.

2. How We Use Your Information

2.1 Service Delivery
We use your personal information to provide and manage your chauffeur service, including booking confirmation, communication, and on-time arrival.

2.2 Communication
With your permission, we may use your contact information to send important updates or special offers related to our services. You can unsubscribe from promotional communications at any time.

2.3 Payment Processing
We use secure third-party payment processors for online payments. Cape City Chauffeurs does not store your payment card details; instead, they are securely processed through our payment provider.

3. Information Sharing and Disclosure

3.1 Service Providers
We may share your information with trusted service providers (e.g., payment processors, email service providers) to facilitate our services. These third parties are contractually obligated to protect your information.

3.2 Legal Requirements
We may disclose your information when required by law, to enforce our policies, or to protect the rights, safety, and property of Cape City Chauffeurs, our clients, or others.

4. Data Security

We implement strict security measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. Our website and data management systems are protected with encryption and secure authentication practices.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Once information is no longer needed, we securely delete or anonymise it.

6. Your Rights

Under South African data protection law, you have the right to:

• Access your personal information and request copies.

• Update or correct your information if it is inaccurate.

• Request deletion of your data, subject to legal requirements.

• Object to the processing of your information for marketing purposes.

For requests or inquiries regarding your data, please contact us at [Contact Information].

7. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website and to gather usage information for analytics. You can choose to disable cookies in your browser settings, though this may impact your browsing experience.

8. Changes to this Privacy Policy

Cape City Chauffeurs may update this Privacy Policy periodically. Any significant changes will be posted on our website, and, where required, we will notify you directly. Your continued use of our services after changes are posted signifies acceptance of the revised policy.

9. Contact Us

For questions or concerns about our Privacy Policy, please contact us at:

Cape City Chauffeurs
Email:info@capecitychauffeurs.com

Phone: +27631440517